ANANTNAG: A one-day Capacity Building Programme (CBP) on the Grievance Redressal Mechanism ‘SEVOTTAM’ was successfully organized at Dak Bungalow, Khanabal.
The programme, focused on strengthening grievance redressal frameworks for better public service delivery, and was a collaborative effort of the Institute of Management, Public Administration & Rural Development (J&K IMPARD) and the Department of Public Grievances, Government of J&K, in partnership with the District Administration Anantnag.
The initiative was sponsored by the Department of Administrative Reforms & Public Grievances, Government of India.
The programme aimed to build the capacity of government officials in implementing an effective grievance redressal mechanism, ensuring prompt and transparent resolution of public grievances in the region.
The training session witnessed the active participation of senior officials, including SF. Hamid, Deputy Commissioner (DC) Anantnag, Additional District Development Commissioner (ADDC), Additional Deputy Commissioner (ADC), Assistant Commissioner Development (ACD), all Sub-Divisional Magistrates (SDMs), and various district and sectoral officers.
Azeeta Quraishi, Nodal Officer, delivered an informative briefing on the significance of addressing public grievances efficiently, emphasizing the pivotal role of administrative responsiveness in fostering citizen satisfaction. Comprehensive discussions were held on best practices, key challenges in grievance redressal, and strategies for improving grievance resolution timelines and outcomes.
Interactive sessions provided a platform for officers to share their experiences and seek solutions to operational challenges in their respective domains. Equip officials with the knowledge and tools necessary for enhancing the grievance redressal process. Strengthen the capacity of government departments to address public complaints effectively and transparently. Ensure that the mechanisms in place adhere to the highest standards of accountability and service delivery under the ‘SEVOTTAM’ framework.
The Deputy Commissioner appreciated the initiative and stressed the need for consistent efforts in streamlining grievance redressal systems across departments. He emphasized the importance of such training programmes in achieving good governance and ensuring public trust.
The programme concluded with a commitment to adopt a citizen-centric approach in grievance handling, reflecting the administration’s dedication to improving service standards and fostering accountability at all levels.